I have a complaint
What should I do first?
1.You need to make a complaint to your provider before making a complaint to us.
2. If you are not satisfied with the response from your provider let us know
3. Once you have completed this step you can submit your complaint to us
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How to make a complaint about a financial service provider in another EEA country
FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.
Find out more https://ec.europa.eu/
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